How do I return / exchange items?
- For local customers, you can exchange any unwashed or defective merchandise with a tag intact within 2 working days from order received. Email us at firstname.lastname@example.org and the team will advise on exchange process either at our boutiques or mail.
- Oversea customer has to scan/picture the said product(s) and email to email@example.com for verification within 3 working days from order received. BLUM will send the replacement product(s) via mail upon approval. Normal delivery lead time applies.
- For online purchase only, you can either request for a size exchange, exchange it for another item of the same price, or top up for an item of a higher pricier.
- Exchanges can only be done once per invoice
- Only product in sellable condition is allowed for exchange
- No refund of difference if price of new item is lower than the original item
For any other exchange matters, please kindly contact us here.
I have forgotten my password, now what?
You can reset your password here.
How do I get a refund?
If you are not 100% satisfied with your purchase, simply send it back within 3 days with the tag on and we’ll refund the full cost of the item minus shipping costs.
For other special cases, do drop us an email at firstname.lastname@example.org with the order number to facilitate our refund process.
What methods of payment are accepted?
We accept payment via VISA, Mastercard and Paypal.
Shipping & Delivery
International Shipping T&C
Terms and conditions
- Shipping rate exclude customs duty, taxes and any other local charges incurred at the time of clearance of a shipment and which will have to paid by the customer at the point of receiving the item.
- Weight restriction in express per piece must not exceed the 30KG (50 dress).
- Liability coverage up to US$100 (One Hundred United States Dollars Only) per each international courier shipment.
- Customer is responsible for obtaining his own insurance. BLUM can help the customer to obtain insurance at a nominal fee if needed.
How much is shipping?
To Singapore, Malaysia, Indonesia
We provide free shipping for all items, usually it will take 7 working days, sometimes there might be a slight delay up to 12 days.
To the Rest of the World
We currently ship with free shipping over SGD $500 purchase. Do remember to select the option during checkout or individual shipping cost will be apply to the following countries:
- Hong Kong
- Macao S.A.R China
- South Korea
- United States
- United Kingdom
How long will it take for my items to arrive?
Shipping typically takes 2-7 working days upon successful payment.
Shipping typically takes 7-14 working days upon successful payment.