For local customers, you can exchange any unwashed or defective merchandise with a tag intact within 2 working days from order received. Email us at email@example.com and the team will advise on exchange process either at our boutiques or mail.
Oversea customer has to scan/picture the said product(s) and email to firstname.lastname@example.org for verification within 3 working days from order received. BLUM will send the replacement product(s) via mail upon approval. Normal delivery lead time applies.
For online purchase only, you can either request for a size exchange, exchange it for another item of the same price, or top up for an item of a higher pricier.
Exchanges can only be done once per invoice
Only product in sellable condition is allowed for exchange
No refund of difference if price of new item is lower than the original item